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GMX Vertrag and Bill Issue
Posted on 03.09.2010 15:37
GMX Vertrag and Bill Issue
Hi
A friend of mine opened gmx email account. There was a checkbox "Automatically convert my account to premimum account" checked already and was in German.
As a stupidity he clicked on agreed and entered his bank and residence information. After that he never used GMX.
Now after 3 months, he got a bill of 30 Euros and 30 euros for next 6 month, in total 60 Euros.
Now issue is, he never got any confirmation letter from them about contract niether he used that account. Mean I can made an account for anyone if I know his bank konto number and address and he will get billed automatically after 3 months.
May be some of you encountered the same or similar situation. Should he pay or there is otherway round to get from this mess ?
Help will be highly appreciated.
Thanks and Regards,
Zeeshan
herzlich
Member since 19.10.2008
Posted on 03.09.2010 15:44
Re: GMX Vertrag and Bill Issue
He has to pay, no other option.
raj
Member since 27.01.2004
Posted on 03.09.2010 16:26
Re: GMX Vertrag and Bill Issue
@raj,
Thanks.
but I heard that for money and vertrags matter, the company have to send a written contract as well or atleast double confirm by some other means.
What if someone else put mine details there ??
herzlich
Member since 19.10.2008
Posted on 04.09.2010 00:28
Re: GMX Vertrag and Bill Issue
Your friend can search for "gmx abzocke" in the intenet. Looks like it is commonly occuring. Best bet is to either contact a verbraucherzentral and ask for advice or pay the money, cancel the contract with the next possible date and take it as a lesson.
>>What if someone else put mine details there ??
Until and unless you have provided the information yourself, there is no possible way to put your complete name, address and bank account correctly.
raj
Member since 27.01.2004
Posted on 04.09.2010 04:36
Re: GMX Vertrag and Bill Issue
Thanks Raj.
I have asked my friend to write them and raise the issue of Hidden factor regarding the premium service and also his ignorance regarding the paid service.
An update ... they never asked any bank information only the address which he provided earnestly.
Will update the outcome if he decided to go legal against them.
Thanks anyways. It was helpful, especially the search key word.
Regards
Zeeshan
herzlich
Member since 19.10.2008